Effective Communication

This program is aim to develop the skills needed to give good service and communicate effectively with both customers and co-workers.

Objectives:
• To improve communication skills and channels within the organization
• To find ways to communicate better both formally and informally
• To use assertive communication skills to create rapport and trust
• To conduct effective meeting both internal and external

Contents:
• Introduction
• Module I – Communication Process
• Module II – 3 Elements of Communication
• Module III – Active Listening
• Module IV – Building Communication Skills (Practice)
• Module V – How to Conduct Effective Meeting (Practice)

Length :
• 2 days

Audience:
• All Levels

Workshop Style:
The highly practical workshop. Participants will engage in a variety of practical simulation exercises, including role-play and case studies.