SMART As Professional

The practical course aimed to develop the smart professional Look, Think, Talk and Walk to create the impressive image, to use effective communication skills to establish professional business relationships.

Objectives:
• Select the effective communication
• Make an individual uniqueness of professional business look
• Align inside and outside personality for impressive image
• Release an efficiency relationship with body language
• Target the customer need

Contents:
• Introduction to Customer Service
• Module I – Create Impressive Image
- Outside Image
- Inside Personality
• Module II – Effective Communication
- The Impressive tone of voice
- Thinking system to enamor of remark
- Active Listening
- Using Efficiency Question

Length :
• 2 days

Audience:
• All Levels of customer contact

Training Style :
• The highly practical workshop. Participants will engage in a variety of practical simulation exercises, including role-play and case studies.