Service Excellence

The practical course in customer service aimed to develop the service culture and principle, to improve the way we interact with colleagues and customers, to understand customer expectation as individual and to develop problems solving skills to achieve personal and team success.

Objectives:
• Improve self confidence
• Improve problems solving skills
• Promote good relationships among team members
• Provide high-quality service to the customers
• Build repeat business
• Increase referrals

Contents:
• Introduction to Customer Service
• Module I – Setting the Stage for Outstanding Service
• Module II – Service Champion
• Module III – Service Recovery
• Module IV – Customer Response Process

Length :
• 1 day

Audience:
• All Levels of customer contact

Training Style :
The highly practical workshop. Participants will engage in a variety of practical simulation exercises, including role-play and case studies.