Service Manager

Our client is the premier distributor of medical devices in Thailand. With a commitment to excellence and innovation, they provide top-tier solutions to medical professionals across the region, ensuring optimal patient care and outcomes.

As a Service Manager, you will play a pivotal role in ensuring the seamless operation and maintenance of our advanced medical devices.

Your responsibilities will include:

• Leading a team of service engineers to deliver exceptional technical support and maintenance services to our clientele.
• Developing and implementing strategies to optimize service efficiency and minimize downtime.
• Collaborating closely with the sales and technical teams to ensure smooth integration of new equipment and technologies.
• Conducting regular training sessions for service engineers to enhance their technical skills and product knowledge.
• Overseeing the scheduling and allocation of service assignments to maximize productivity and customer satisfaction.
• Providing technical expertise and troubleshooting assistance to resolve complex service issues.

• Bachelor's degree in biomedical engineering, electrical engineering, or related field.
• Proven experience in a managerial role within the medical device industry, with a focus on service engineering.
• Strong technical proficiency in troubleshooting and repairing medical equipment.
• Excellent leadership and communication skills, with the ability to motivate and mentor a team.
• Knowledge of relevant regulatory standards and guidelines.
• Fluency in both written and spoken English and Thai.