Import Export Manager

Our client is a leading Automotive part company

We are seeking an experienced Export-Import Manager to oversee and develop our export and import operations. The ideal candidate will be responsible for managing both the Industrial Products Export-Import function and the FG (Finished Goods) Export function separately, ensuring compliance with regulations, optimizing processes, and driving operational excellence.

Industrial Products Export-Import Function:

• Manage and develop the Industrial Products Export-Import team, fostering collaboration, empowerment, and autonomy.
• Ensure compliance with import-export laws and regulations, including customs requirements.
• Coordinate day-to-day import-export activities, including customs brokerage services and operations monitoring.
• Monitor and manage the performance of customs brokerage service providers based on service agreements and KPIs.
• Identify and anticipate critical situations, implementing action plans to address potential issues.
• Continuously seek opportunities to improve operational performance, customer satisfaction, and employee engagement.

FG (Finished Goods) Export Function:

• Lead and develop the FG Export team, guiding them towards achieving organizational objectives and enhancing customer satisfaction.
• Organize and optimize resources to ensure proper execution of export operations according to processes, standards, and customer requirements.
• Evaluate operations performance against service level agreements and implement corrective action plans as needed.
• Coordinate with partners and customers to optimize performance levels and address any operational challenges.
• Facilitate change at the team level, driving innovation and efficiency in FG export processes.
• Maintain a strategic focus on long-term goals while managing day-to-day export activities effectively.

Customer-to-Cash Process:

• Oversee the customer-to-cash process, ensuring seamless order fulfillment, timely invoicing, and efficient cash flow management.
• Manage order processing, fulfillment, invoicing, accounts receivable, and collections activities to optimize cash flow and customer satisfaction.
• Collaborate with internal teams and external partners to streamline processes and resolve any issues related to customer orders and payments.

Requirements:

• Certified Customs Specialist (CCS) certification (ใบผู้ชำนาญการศุลกากร) is preferred.
• Fluent in English with excellent communication and negotiation skills.
• Strong problem-solving, analytical thinking, and strategic planning abilities.
• Ability to thrive in high-pressure and challenging environments.

• At least 5 years of experience in export-import operations, logistics, or supply chain management.
• Proven track record of successfully managing teams and driving operational excellence.

• Bachelor's degree in Business Administration, Supply Chain Management, or related field